What is Spy Bouncer
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Threat's profile
Name of the threat:
Command or file name:
Threat type:
Affected OS:
Affected browsers:
Spy Bouncer
wsys.exe
Badware
Win32 (Windows XP, Vista/7, 8/8.1, Windows 10)
Google Chrome, Mozilla Firefox, Internet Explorer, Safari
Spy Bouncer at first meant hardware required for spy targets. IE software self-actingly displays an installing windows for any ActiveX control part that a Web site installs creating an urgent absolute necessity to perfect Spy Bouncer removal with a decent Spy Bouncer removal tool. Windows system Registry characteristic that allows software to be carried out self-actingly when opening the computer boots can be treated by Spy Bouncer to cheat seeks to remove Spy Bouncer during the action of Spy Bouncer removal. Most Spy Bouncer is installed without user knowledge. By means of our Spy Bouncer removal tool you can predict Spy Bouncer from being setup on your PC or remove Spy Bouncer that is already in the computer. Spy Bouncer sources have not a notion about morals that's why it's urgently needed to setup a worthy Spy Bouncer removal tool.
Spy Bouncer intrusion method
Spy Bouncer installs on your PC along with free software. This method is called "bundled installation". Freeware offers you to install additional module (Spy Bouncer). Then if you fail to decline the offer it starts hidden installation. Spy Bouncer copies its file(s) to your hard disk. Its typical file name is wsys.exe. Sometimes it creates new startup key with name Spy Bouncer and value wsys.exe. You can also find it in your processes list with name wsys.exe or Spy Bouncer. Also, it can create folder with name Spy Bouncer under C:\Program Files\ or C:\ProgramData. After installation Spy Bouncer starts displaying ads, pop-ups, banners on your PC or in browsers. It is recommended to remove Spy Bouncer immediately.
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Features of WiperSoft Antispyware
Removes all files created by viruses.
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Can fix browser problems and protect browser settings.
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Features of MALWAREBYTES PREMIUM
Removes all files created by Spy Bouncer.
Removes all registry entries created by Spy Bouncer.
Fixes browser redirection and hijack if needed.
"Toolbar Remover" tool will help you get rid of unwanted browser extensions.
Removal is guaranteed - if MALWAREBYTES PREMIUM fails ask for FREE support.
24/7 Helpdesk Support and 5 hours of Remote Support via GoToAssist included into the package.
Let our support team solve your problem with Spy Bouncer and remove Spy Bouncer right now!
Submit support ticket below and describe your problem with Spy Bouncer. Support team will offer you solution in several minutes and give a step-by-step instruction on how to remove Spy Bouncer. Trouble-free tech support with over 10 years experience removing malware.
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Threat's description and solution are developed by
Security Stronghold security team.
Here you can also learn:
Technical details of Spy Bouncer threat.
Manual Spy Bouncer removal.
Download Spy Bouncer Removal Tool.
How to remove Spy Bouncer manually
This problem can be solved manually by deleting all registry keys and files connected with Spy Bouncer, removing it from starup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by Spy Bouncer.
To get rid of Spy Bouncer, you should:
1. Kill the following processes and delete the appropriate files:
- sbsetup.exe
- live2.gif
- backup2.gif
- hupdates.htm
- hmonitor.htm
- options.gif
- mon2.gif
- pophelp.htm
- scan.gif
- backup1.gif
- aboutspyware.htm
- hbackup.htm
- bullet-arrow.gif
- scanresults.gif
- viewlogs.gif
- hcontact.htm
- live1.gif
- help_main.html
- help_mnu.html
- helpscanner.htm
- hkeys.htm
- hlogs.htm
- hoptions.htm
- mon1.gif
- liveupdate.exe
- requeue.dll
- delmod.dll
- delqueue.exe
- bouncer.exe
- bdb.dll
- spybouncer.lnk
- spybouncer liveupdate.lnk
- spybouncer help.lnk
- arpproducticon.exe
- newshortcut1_b865418383844a84a22eca5a0bc35dcd_2.exe
- newshortcut6_b865418383844a84a22eca5a0bc35dcd_2.exe
- newshortcut8_b865418383844a84a22eca5a0bc35dcd.exe
- newshortcut7_b865418383844a84a22eca5a0bc35dcd.exe
- options.cfg
- adb.dll
- gdownloader.ocx
Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use WiperSoft Antispyware Malware Remediation Tool for safe problem solution.
**Trial version of Wipersoft provides detection of computer viruses for FREE. To remove malware, you have to purchase the full version of Wipersoft.
2. Delete the following malicious folders:
- %programfiles%\bouncer\help\
- %programfiles%\bouncer\
- %autostart% \spybouncer\
- %windows%\installer\{b8654183-8384-4a84-a22e-ca5a0bc35dcd}\
3. Delete the following malicious registry entries and\or values:
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files
\Bouncer
- Key: Software\Classes\Interface\{4B795337-D704-49C7-8CA1-D65722B28EBD}
- Key:
Software\Classes\Interface\{4B795337-D704-49C7-8CA1-D65722B28EBD}\ProxyStubClsid
- Key:
Software\Classes\Interface\{4B795337-D704-49C7-8CA1-D65722B28EBD}\ProxyStubClsid32
- Key:
Software\Classes\Interface\{4B795337-D704-49C7-8CA1-D65722B28EBD}\TypeLib
Value: Version
- Key: Software\Classes\Interface\{950695DA-8F77-4852-AD93-8C1E64995D4B}
- Key:
Software\Classes\Interface\{950695DA-8F77-4852-AD93-8C1E64995D4B}\ProxyStubClsid
- Key:
Software\Classes\Interface\{950695DA-8F77-4852-AD93-8C1E64995D4B}\ProxyStubClsid32
- Key:
Software\Classes\Interface\{950695DA-8F77-4852-AD93-8C1E64995D4B}\TypeLib
Value: Version
- Key: Software\Classes\CLSID\{8C7AB65B-830C-442A-A71A-0E06BAF9CAF2}\TypeLib
- Key: Software\Classes\CLSID\{8C7AB65B-830C-442A-A71A-0E06BAF9CAF2}\VERSION
- Key: Software\Classes\Interface\{F3A1BEC7-6D42-4A5D-ABDC-534669A087E1}
- Key:
Software\Classes\Interface\{F3A1BEC7-6D42-4A5D-ABDC-534669A087E1}\ProxyStubClsid
- Key:
Software\Classes\Interface\{F3A1BEC7-6D42-4A5D-ABDC-534669A087E1}\ProxyStubClsid32
- Key:
Software\Classes\Interface\{F3A1BEC7-6D42-4A5D-ABDC-534669A087E1}\TypeLib
Value: Version
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files
\Bouncer\help
- Key: Software\Classes\Interface\{6D37DED8-1944-4E32-93FD-B9610E0AD8E3}
- Key:
Software\Classes\Interface\{6D37DED8-1944-4E32-93FD-B9610E0AD8E3}\ProxyStubClsid
- Key:
Software\Classes\Interface\{6D37DED8-1944-4E32-93FD-B9610E0AD8E3}\ProxyStubClsid32
- Key:
Software\Classes\Interface\{6D37DED8-1944-4E32-93FD-B9610E0AD8E3}\TypeLib
Value: Version
- Key: Software\Classes\Interface\{8DD9B882-0041-449D-A0BD-77A87119AD90}
- Key:
Software\Classes\Interface\{8DD9B882-0041-449D-A0BD-77A87119AD90}\ProxyStubClsid
- Key:
Software\Classes\Interface\{8DD9B882-0041-449D-A0BD-77A87119AD90}\ProxyStubClsid32
- Key:
Software\Classes\Interface\{8DD9B882-0041-449D-A0BD-77A87119AD90}\TypeLib
Value: Version
- Key: Software\Classes\Interface\{92DD4B20-DE93-4F74-8BCA-EC7F88FDAC5D}
- Key:
Software\Classes\Interface\{92DD4B20-DE93-4F74-8BCA-EC7F88FDAC5D}\ProxyStubClsid
- Key:
Software\Classes\Interface\{92DD4B20-DE93-4F74-8BCA-EC7F88FDAC5D}\ProxyStubClsid32
- Key:
Software\Classes\Interface\{92DD4B20-DE93-4F74-8BCA-EC7F88FDAC5D}\TypeLib
Value: Version
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Documents and Settings
\All Users\Start Menu\Programs\SpyBouncer
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files
\Bouncer\Logs
- Key: ChilkatZip.ZipProperties
- Key: ChilkatZip.ZipProperties\CLSID
- Key: ChilkatZip.ZipProperties.1
- Key: ChilkatZip.ZipProperties\CurVer
- Key: ChilkatZip.ZipProperties.1\CLSID
- Key: CLSID\{18BBDF4D-611D-41CE-A7E7-B2DD23C250D1}\TypeLib
- Key: CLSID\{8551311D-F3BF-4718-AD66-96E302500735}\TypeLib
- Key: CLSID\{DB90DEA9-0897-4B02-9FE0-1E321A22EAB0}\MiscStatus
- Key: CLSID\{DB90DEA9-0897-4B02-9FE0-1E321A22EAB0}\MiscStatus\1
- Key: CLSID\{DB90DEA9-0897-4B02-9FE0-1E321A22EAB0}\ToolboxBitmap32
- Key: CLSID\{DB90DEA9-0897-4B02-9FE0-1E321A22EAB0}\TypeLib
- Key: CLSID\{DB90DEA9-0897-4B02-9FE0-1E321A22EAB0}\Version
- Key: CLSID\{DB92433D-1902-4789-BAFC-B46B0DCDEBB7}\MiscStatus
- Key: CLSID\{DB92433D-1902-4789-BAFC-B46B0DCDEBB7}\MiscStatus\1
- Key: CLSID\{DB92433D-1902-4789-BAFC-B46B0DCDEBB7}\ToolboxBitmap32
- Key: CLSID\{DB92433D-1902-4789-BAFC-B46B0DCDEBB7}\TypeLib
- Key: CLSID\{DB92433D-1902-4789-BAFC-B46B0DCDEBB7}\Version
- Key: CLSID\{EC352548-52B5-41AC-B8C1-8CB561ECF7AD}\TypeLib
- Key: Interface\{13C243A0-50E9-43F4-8E5B-9FF857C3A0B5}
- Key: Interface\{13C243A0-50E9-43F4-8E5B-9FF857C3A0B5}\ProxyStubClsid
- Key: Interface\{13C243A0-50E9-43F4-8E5B-9FF857C3A0B5}\ProxyStubClsid32
- Key: Interface\{13C243A0-50E9-43F4-8E5B-9FF857C3A0B5}\TypeLib
Value: Version
- Key: Interface\{4340DF8E-D7A3-4675-BE74-80077B2B3E81}
- Key: Interface\{4340DF8E-D7A3-4675-BE74-80077B2B3E81}\ProxyStubClsid
- Key: Interface\{4340DF8E-D7A3-4675-BE74-80077B2B3E81}\ProxyStubClsid32
- Key: Interface\{4340DF8E-D7A3-4675-BE74-80077B2B3E81}\TypeLib
Value: Version
- Key: Interface\{4A277E1B-B130-4E4A-92AE-8712F4A150BD}
- Key: Interface\{4A277E1B-B130-4E4A-92AE-8712F4A150BD}\ProxyStubClsid
- Key: Interface\{4A277E1B-B130-4E4A-92AE-8712F4A150BD}\ProxyStubClsid32
- Key: Interface\{4A277E1B-B130-4E4A-92AE-8712F4A150BD}\TypeLib
Value: Version
- Key: Interface\{4B795337-D704-49C7-8CA1-D65722B28EBD}
- Key: Interface\{4B795337-D704-49C7-8CA1-D65722B28EBD}\ProxyStubClsid
- Key: Interface\{4B795337-D704-49C7-8CA1-D65722B28EBD}\ProxyStubClsid32
- Key: Interface\{4B795337-D704-49C7-8CA1-D65722B28EBD}\TypeLib
- Key: TypeLib\{9F86D648-CDCC-4F70-AAEA-DA72D33B3235}\1.0
- Key: TypeLib\{9F86D648-CDCC-4F70-AAEA-DA72D33B3235}\1.0\FLAGS
- Key: TypeLib\{9F86D648-CDCC-4F70-AAEA-DA72D33B3235}\1.0\0\win32
- Key: TypeLib\{9F86D648-CDCC-4F70-AAEA-DA72D33B3235}\1.0\HELPDIR
- Key: Interface\{A1C7FC3D-4A78-4709-99F6-05F8C5DC346C}
- Key: Interface\{A1C7FC3D-4A78-4709-99F6-05F8C5DC346C}\ProxyStubClsid
- Key: Interface\{A1C7FC3D-4A78-4709-99F6-05F8C5DC346C}\ProxyStubClsid32
- Key: Interface\{A1C7FC3D-4A78-4709-99F6-05F8C5DC346C}\TypeLib
Value: Version
- Key: Interface\{485E922B-07D7-4E47-8B42-39BD242EED11}
- Key: Interface\{485E922B-07D7-4E47-8B42-39BD242EED11}\ProxyStubClsid
- Key: Interface\{485E922B-07D7-4E47-8B42-39BD242EED11}\ProxyStubClsid32
- Key: Interface\{485E922B-07D7-4E47-8B42-39BD242EED11}\TypeLib
Value: Version
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}\ProgID
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}\InprocServer32
Value: ThreadingModel
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}\Control
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}\ToolboxBitmap32
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}\MiscStatus
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}\MiscStatus\1
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}\TypeLib
- Key: CLSID\{058927C7-7AF0-47C1-BD26-D492436595D2}\VERSION
- Key: SpyBouncer.SBDownloader
- Key: SpyBouncer.SBDownloader\Clsid
- Key: Software\Microsoft\Code Store Database\Distribution Units\{4FA3D392-9349-4D85-8FB9-18733534CFE3}
\InstalledVersion
Value: LastModified
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\260F3FCB7AF1A9E4ABF9FFFB98770EAE
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\B858B6C5445BE624DBFD7774B778869E
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\70407C6F467132F4E8D2EEF0A9A3100F
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\7DB2EDBA15C828B4EA23420166AA8138
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\AB01F3785E7B9C14A87373135592C167
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\FA0B700599290A94EB85232136AAD4DD
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\05EF98D424BDE4345925F86A5B41812C
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\4DF12D98EE694594E928496767D47A34
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\D77B0CFC10C695D49AF329BA7BF009C0
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\E47E6568BBBA0BC47A48A623EE039685
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\03388CC5C32A60B45BD8D9CF1C35038B
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\61CBB8BB244A4A04088B8A60E2D7765C
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\CF61AC71651B4424E8203CF3C07B8D28
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\19BFA129803052745B13DAD544CE668D
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\CFEDF15D5B5D081479617620C32D617A
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\63300F3E9E7B19C40A7E30C6928BBAB8
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\BA2CE1F60EE85354BADCCC20A28CBF78
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\5B69B0D98E64D964B8285AE2AE9E2C68
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\48E26279078934B47A4EFEA061FC8E0C
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\926CF958A1517A2479AEF416286EC793
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
\75153CFBC6BD81B428F27B29340CCAB5
Value: 3814568B483848A42AE2ACA5B03CD5DC
- Key: Software\Chilkat Software, Inc.\ChilkatZip.ChilkatZip
Value: registered_dll
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
\3814568B483848A42AE2ACA5B03CD5DC\InstallProperties
Value: HelpLink
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
\3814568B483848A42AE2ACA5B03CD5DC\InstallProperties
Value: HelpTelephone
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
\3814568B483848A42AE2ACA5B03CD5DC\InstallProperties
Value: InstallLocation
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
\3814568B483848A42AE2ACA5B03CD5DC\InstallProperties
Value: ModifyPath
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
\3814568B483848A42AE2ACA5B03CD5DC\InstallProperties
Value: URLInfoAbout
- Key: Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
\3814568B483848A42AE2ACA5B03CD5DC\InstallProperties
Value: URLUpdateInfo
- Key:
Software\Microsoft\Windows\CurrentVersion\Uninstall\{B8654183-8384-4A84-A22E-CA5A0BC35DCD}
Value: HelpLink
- Key:
Software\Microsoft\Windows\CurrentVersion\Uninstall\{B8654183-8384-4A84-A22E-CA5A0BC35DCD}
Value: InstallLocation
- Key: CLSID\{8551311D-F3BF-4718-AD66-96E302500735}\InprocServer32
Value: ThreadingModel
- Key: CLSID\{CE23505D-68FB-4C49-AE4B-D4F1CF86A2C4}\InprocServer32
Value: ThreadingModel
- Key: CLSID\{DB90DEA9-0897-4B02-9FE0-1E321A22EAB0}\InprocServer32
Value: ThreadingModel
- Key: CLSID\{DB92433D-1902-4789-BAFC-B46B0DCDEBB7}\InprocServer32
Value: ThreadingModel
- Key: CLSID\{EC352548-52B5-41AC-B8C1-8CB561ECF7AD}\InprocServer32
Value: ThreadingModel
- Key:
Software\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/gdownloader.ocx
Value: .Owner
- Key:
Software\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/gdownloader.ocx
Value: {4FA3D392-9349-4D85-8FB9-18733534CFE3}
- Key:
Software\Microsoft\Code Store Database\Distribution Units\{4FA3D392-9349-4D85-8FB9-18733534CFE3}
Value: SystemComponent
- Key:
Software\Microsoft\Code Store Database\Distribution Units\{4FA3D392-9349-4D85-8FB9-18733534CFE3}
Value: Installer
- Key: Software\Microsoft\Code Store Database\Distribution Units\{4FA3D392-9349-4D85-8FB9-18733534CFE3}
\DownloadInformation
Value: CODEBASE
Warning: if value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use WiperSoft Antispyware Malware Remediation Tool for safe problem solution.
Uninstall Spy Bouncer related programs from Control Panel
We recommend you to check list of installed programs and search for Spy Bouncer entry or other unknown and suspicious programs. Below are instructions for different version if Windows. In some cases adware programs are protected by malicious service or process and it will not allow you to uninstall it. If Spy Bouncer won't uninstall or gives you error message that you do not have sufficient rights to do this perform below instructions in Safe Mode or Safe Mode with Networking or use WiperSoft Antispyware Malware Remediation Tool.
Windows 10
Click on the Start menu and choose Settings
Then click on System and choose Apps & Features in the left column
Find Spy Bouncer under in the list and click Uninstall button near it.
Confirm by clicking Uninstall button in opened window if necessary.
Windows 8/8.1
Right click on the bottom left corner of the screen (while on your desktop)
In the menu choose Control Panel
Click Uninstall a program under Programs and Features.
Locate Spy Bouncer or other related suspicious program.
Click Uninstall button.
Wait until uninstall process is complete.
Windows 7/Vista
Click Start and choose Control Panel.
Choose Programs and Features and Uninstall a program.
In the list of installed programs find Spy Bouncer
Click Uninstall button.
Windows XP
Click Start
In the menu choose Control Panel
Choose Add / Remove Programs.
Find Spy Bouncer related entries.
Click Remove button.
Protect computer and browsers from infection
Adware threats like Spy Bouncer are very wide-spread, and unfortunatelly many antiviruses fail to detect it. To protect your computer from future infection we recommend you to use SpyHunter, it has active protection module and browser settings guard. It does not conflict with any antiviruses and creates additional shield against threats like Spy Bouncer.
Problem Summary: runs slow
runs extremely slow on everything
Problem was successfully solved. Ticket was closed.